i-cube Digital Solutions is a Japanese-led IT company that carries over a decade of expertise. Offering software development, offshore development personnel, and technological service solutions across Europe, North America, and Asia.
Using industry standard and proven methodologies for agile development, quality testing, documentation, and migration. i-cube Digital Solutions is your reliable partner and direct support for your business’ services.
i-cube’s reliable talents are based in the Philippines. In the last 10 years, they have experienced tremendous growth in the outsourcing industry. In 2011, they overtook India, leading global voice-based outsourcing with 10% annual wage increases since 2004.
i-cube Digital Solutions is a subsidiary of i-cube Ltd. which is one of the leading educational solutions companies in Japan.
Outsourcing establish jobs in developing countries and transfers valuable technological knowledge.
Jobs in KPO will be dominant and will require more advanced talents and will develop positions with higher value.
The Philippines officially uses both Filipino and English as official languages for business communication, highlighting its bilingual status. Today, the Information Technology Enabled Services (IT-ES) sector in the Philippines spans software development, call centers, BPO, animation, hardware sales, and more. The industry has experienced tremendous revenue growth. The growth is driven by increasing Foreign Direct Investment from foreign players and multiple employment opportunities available for Filipinos.
The number of employees in the IT-BPM industry in the Philippines has grown to 1.43 million people in 2022.
In 2022, the Philippines solidified its prominent role in the global IT-BPM industry, standing just behind India. This growth story boasts impressive figures: the sector employed 1.43 million people directly, generated nearly US$30 billion in revenue, and contributed 8.5% to the country’s gross domestic product (GDP). IBPAP reports that this industry has generated over three million indirect jobs in sectors like retail, food, infrastructure, and transportation.
Presently, IT-BPM companies inject ₱8.6 billion monthly into the economies of cities beyond Metro Manila. This thriving industry is a vital force in the Philippines’ economic landscape.
IBPAP’s IT-BPM Roadmap projects that 54% of 1.1 million employees will work outside Metro Manila by 2028. IT-BPM firms aim to match jobs with talent by embracing hybrid work arrangements that enable employees to work from home.
One of the most popular destinations for outsourcing work is the Philippines — and for good reason.
Not only is the country cost-effective, but it’s the 3rd-largest English-speaking country in the world, making communication a cinch.
In fact, recruiting from the Philippines is standard across various industries. Not just for IT tasks, such as Software Development, but also for Customer Support, Marketing, and Manufacturing.
In a recent survey of 65 companies, Workest by Zenefits found that the most popular choice is the Philippines, with 1 in 4 respondents hiring Filipino talent.
“The Philippines is one of the best countries to outsource work to, not just in terms of cost but optimally because Filipinos are very hardworking and trustworthy,” says Clint Proctor, Editor in Chief at Investor Junkie.
Manila – the capital city of The Philippines is the only non-Indian city to make the Top 7 of the Tholons International Top 100 Outsourcing destinations. This shows great potentials for any business that is looking for an IT outsourcing destination in Manila.
The number one reason for businesses to choose the Philippines is the competitive costs. Besides the advantage of a low-cost labor force, The Philippines can also offer favorable governmental policies for foreign investors and ICT services in general. To be more specific, BPO services are highlighted as one of the 10 high-potential and priority development areas of The Philippines.
The Philippines’ government also offers tax and non-tax incentives which can help you save from 8–10% of the cost. Moreover, The Philippines has created regional ICT councils and a National ICT Road map for the whole country to follow. When entering the market, you will be assisted and supported by the official authorities.
The BPO boom in the Philippines has been driven not only by traditional low value-added call centers but also by high-end outsourcing or KPOs. The country's IT-BPO market revenues experienced growth during the review period 2012-2018. Call/Contact centers comprise a major proportion of the Philippines IT-BPO sector and have been using their potential of creative design, talent workforce, large number of legal professionals and accountants. The Philippines IT-BPO market featured mild fragmentation in competition, with the presence of both domestic and international players, including Accenture, Concentrix, Sutherland, 24/7 Philippines Inc, Teleperformance, and others. The BPO industry of the Philippines is expected to get influenced by emergence of AIS (Artificial Intelligence Systems) for instance, AI-powered translators which would accelerate the wider use of English in the country
Over the past few decades, software development in the Philippines has become one of the more established sub-sectors of the country’s IT and IT-ES industry along with the presence of both domestic and international firms that are capable of delivering services and products that match up with the rigid global standards. In comparison to the other Southeast nations like China and India, critical factors that are adding momentum to the country’s software industry are its cultural and western-accent similarities especially with the US; cost competitiveness and good knowledge in terms of IT background; thus, proving to be a more useful resource. Major Players operating within the Philippines software industry include IBM, Accenture, Genpact; UST Global, Pointwest, Existglobal, Capgemini, HP and others. Over the forecast period, Philippine's software market is expected to grow owing to the increasing number of software-centric startups within the country.
The rising concern regarding cybersecurity and virus protection has prompted many Filipino companies to embrace comprehensive security solutions, encompassing internet security, anti-spyware, malware defense, and antivirus software. In terms of revenue, the antivirus market in the Philippines has demonstrated consistent year-on-year growth from 2012 to 2018, with dominance in the enterprise sector, closely followed by the retail sector. Interestingly, many companies prefer Microsoft Defender, as it comes pre-installed on PCs. Competition in the antivirus industry is moderately concentrated, with a limited number of key players, including international giants such as Trend Micro, Sophos, Norton McAfee, Symantec, Kaspersky, Avast, ESET, among others. Additionally, domestic firms are also emerging in this market. The increasing number of internet users across various industries is expected to drive demand for antivirus solutions in the foreseeable future, effectively mitigating data breaches and cyber threats.
In accordance with the International Data Corporation, IT spending in the Philippines was observed to be majorly skewed towards hardware components. Majority of the IT spend by enterprises focused on purchase devices such as PC, laptops, smartphones, tablets and others. Philippines' hardware market size was witnessed to increase over the years both in terms of sales volumes and revenues. Competition within the Philippines hardware market was observed to be mildly fragmented with the presence of significant players such as Samsung, Acer, Apple, Asus, LG, Toshiba, Sony, Lenovo, and others. Over the forecast period of 2018-2023, the country’s hardware market revenues are further estimated to increase owing to a potential rise in the overall sales of computers and peripherals.
111.44 Million
$361.49B
98.18%
93.13%
Full support to develop the IT industry
Government support. As an encouragement to develop the IT sector in the Philippines, PEZA supports foreign investors to set up BPO companies in the country by giving them incentives such as tax holidays, tax-free importation of equipment, and visa assistance.
Contribution of BPO to employment. “In the same year, the industry generated 1.2 million full-time employees.”
– World Trade Organization
“In 2015, the BPO sector generated over $22 billion in revenue, accounting for 7.3% of the Philippine economy.”
– World Trade Organization
“The income in the BPO industry was seen to ‘fill up remittance dip’ amid the onset of the pandemic in 2020.”
– Business Mirror
Gross Domestic Product (GDP) – “The Philippine Gross Domestic Product recorded a growth of 11.8% on the second quarter of 2021, the highest since it’s 12% recorded growth in 1988.”
– Philippine Statistics Authority
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